RETURN AND EXCHANGE
We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. “Contact Us“ to get in touch with our customer service team and describe the items you want to return and the reason for your return
- Items must be sent back within 10-20 days of the delivery date for an exchange or a refund
- For the returned item(s), we will arrange an exchange (identical or different) if in stock after return is processed
- Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24-48 hours with Paypal and 7-15 business days with credit card for your refund to appear
- Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
- You will be responsible for covering the shipping costs to return your item(s).
- The original shipping fee are non-refundable.
- We do not accept returned items that were sent back by you directly without checking with us first.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective or incorrect items must be reported within 7 days of delivery. Please email customercare@yojesworld,com
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage or receipts when shipping back your returns.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
We appreciate our entire #YojesFam for purchasing with us!